Sentris® Enhanced Support Offerings

Current pricing for ManTech's commercial product offerings, along with associated training and enhanced support options, is maintained on our public IT Commercial Price List. Please utilize the link below to access the list on the ManTech Products webpage.

MANTECH Products

The following packages are offered as enhanced Sentris® support options.

Sentris® Enhanced Support Subscription - SILVER:

Tier 3+ SILVER Enhanced Support Subscription provides troubleshooting and analysis of Sentris® deployments in an enterprise environment.

Includes:

Includes Sentris Toolkit Feature Pack
Priority ticketing support with one (1) business day response
time for up to three (3) Technical Points of Contact (TPOC)
Onsite Option: One (1) 3-consecutive-day on-site engagements
for routine Sentris health checks and troubleshooting
Training Option: Up to three (3) registrations for the Sentris Certified Engineer Training - Virtual: Individual enrollment
May schedule up to two (2) 45-minute web-based meetings or
phone calls per month throughout the contract period to address
any questions or concerns - unused sessions expire monthly, do
not rollover and must be scheduled with five (5) business days
advance notice
Scheduled support outside of standard business hours available
with ten (10) business days' advance notice

Sentris® Enhanced Support Subscription - GOLD:

Tier 3+ GOLD Enhanced Support Subscription provides troubleshooting and analysis of Sentris deployments in an enterprise environment.

Includes:

Includes Sentris Toolkit Feature Pack
Priority ticketing support with four (4) business hour response
time for up to four (4) Technical Points of Contact (TPOC)
Onsite Option: Four (4) 3-consecutive-day on-site engagements
for routine Sentris health checks and troubleshooting
Training Swap Option: A maximum of one (1) on-site engagement can be exchanged
for one (1) 5-day virtual training session for up to 10 students
Training Option: Up to three (3) registrations for the Sentris Certified Engineer Training - Virtual: Individual enrollment
May schedule up to two (2) 45-minute web-based meetings or
phone calls per month throughout the contract period to address
any questions or concerns - unused sessions expire monthly, do
not rollover and must be scheduled with five (5) business days
advance notice
Scheduled support outside of standard business hours available
with ten (10) business days' advance notice

Sentris® Enhanced Support Subscription - PLATINUM:

Tier 3+ PLATINUM Enhanced Support Subscription provides troubleshooting and analysis of Sentris deployments in an enterprise environment.

Includes:

Includes Sentris Toolkit Feature Pack
Priority ticketing support with two (2) business hour response time for up to four (4) Technical Points of Contact (TPOC)
Onsite Option: Eight (8) 3-consecutive-day on-site engagements for routine Sentris ® health checks and troubleshooting
Training Swap Option: A maximum of one (1) on-site engagement can be exchanged for one (1) 5-day virtual training session for up to 10 students
Training Option: Up to three (3) registrations for the Sentris Certified Engineer Training - Virtual: Individual enrollment
May schedule up to two (2) 45-minute web-based meetings or phone calls per month throughout the contract period to address any questions or concerns - unused sessions expire monthly, do not rollover and must be scheduled with five (5) business days advance notice
Scheduled support outside of standard business hours available with five (5) business days' advance notice

Additional Notes About Sentris Enhanced Support Subscriptions

Tier 3+ Enhanced Support Subscriptions are exclusively for Sentris-related issue resolution. This subscription expressly excludes support for architecture design, enterprise system configurations, or any issues related to the broader IT environment.
This section outlines the terms for Enhanced Support plans that include on-site engagements. On-site engagements are scheduled for three (3) consecutive business days, with travel days typically on Mondays and Fridays. These engagements are non-cumulative and at the customer's option. All on-site visits and after-hours/weekend support are contingent on resource availability and must be scheduled within the contract's performance period. To guarantee resource availability, the customer must submit scheduling requests at least sixty (60) calendar days in advance.
Access to and continued use of the Sentris Toolkit Feature Pack requires an Enhanced Support Subscription and Sentris v4 2022R1 or higher.
Purchase of an Annual Subscription of Sentris Enhanced Support or Training at any level, as indicated above, is subject to the terms and conditions of the End User License Agreement (“EULA”) between MANTECH and Licensee; provided, that any inconsistency, conflict or ambiguity between the EULA and the Service Description herein shall be resolved by giving precedence to the Service Description.

Sentris® ProStart:

The Sentris ProStart package is an elite onboarding and implementation bundle designed to fast-track your organization’s data security journey. By pairing our most popular Enhanced Support Subscription with expert-led training and tailored engineering engagements, ProStart ensures your team is fully certified and your environment is optimized for immediate mission success.

Includes:

SILVER Enhanced Support Subscription ($95,000 value) which includes one (1) 3-consecutive-day on-site engagement and up to three (3) registrations for the Sentris Certified Engineer Training - Virtual: Individual enrollment**
Training Option: One (1) 5-consecutive-day Sentris Certified Engineer Instructor-Led Training* (virtual or in-person) for up to 10 students ($37,132.00 value)
Flexible Training Swap Option: The 5-day training for up to 10 students may be exchanged for an additional 3-consecutive day onsite

*Sentris Engineer Certification is awarded upon completion of this training, signifying the attendee's comprehension of the Sentris Platform. Attendees must attend all five consecutive days of training to be eligible. Substitution of attendees is not permitted as it would diminish the integrity of the certificate and the training course.

**Individual enrollments are based on availability and may be spaced out as needed within the PoP of the Enhanced Support Subscription. This five-day virtual course operates with a capacity of 5 to 10 students per session. A minimum of 5 students are required for a session to be held.

Sentris® Enhanced Support Subscription - SILVER:

Sentris® Enhanced Support Subscription - GOLD:

Sentris® Enhanced Support Subscription - PLATINUM:

Sentris® ProStart:

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Sentris® Enhanced Support Subscription - SILVER:

Sentris® Enhanced Support Subscription - GOLD:

Sentris® Enhanced Support Subscription - PLATINUM:

Sentris® ProStart:

Related Article(s):

Related articles